Thank you for shopping at Geda Louis. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact our customer service team at [email protected] Please provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with a return authorization, if applicable.
Please do not send your purchase back to the manufacturer without prior authorization from us.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable. The time it takes for the refund to appear in your account may vary based on your payment provider’s policies.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you in processing an exchange based on product availability.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will promptly address the issue and provide instructions for returning the item or receiving a replacement or refund.
Non-Returnable Items
Certain items are non-returnable, including personalized or customized products, downloadable software, and perishable goods unless they arrive damaged or defective.
Return Shipping
You will be responsible for paying for your shipping costs for returning your item unless the return is due to our error or a defective/damaged item.
Contact Us
If you have any questions about our refund and return policy, please contact us at [email protected]
This refund and return policy applies to purchases made through our website. For items purchased through third-party retailers, please refer to their respective return policies.
We reserve the right to update or modify this policy at any time without prior notice. Please review our policies periodically for any changes.
Thank you for shopping at Geda Louis. Your satisfaction is our priority.
Geda Louis